Shipping policy
SHIPPING POLICY
Processing Time:
- In-stock items: Orders are processed and shipped within 1-2 business days
- Out-of-stock/Made-to-order items: Processing time is approximately 2-4 weeks
Shipping Methods:
- Domestic (US): We ship via USPS, UPS, and FedEx
- International: We ship worldwide via DHL
Shipping Costs:
- Shipping costs are calculated at checkout based on your location and selected shipping method
- All shipping costs are paid by the customer
Delivery Time:
- Delivery timeframes vary depending on the carrier and service level selected at checkout
- All orders include tracking numbers, which will be provided once your order ships
Signature Confirmation:
- High-value orders require signature confirmation upon delivery for security purposes
Shipping Insurance:
- Shipping insurance is available as an optional add-on at checkout
- Insurance costs are paid by the customer if selected
International Shipping:
- We ship worldwide via DHL
- International customers are responsible for all customs fees, duties, import taxes, and tariffs
- These fees are determined by your country's customs office and are not included in our shipping costs
Lost or Damaged Packages:
- If your package is lost or stolen during transit, please contact the shipping carrier directly using your tracking number
- We recommend purchasing shipping insurance for added protection
Tracking:
- All orders include tracking information, which will be emailed to you once your order ships
- You can track your package directly through the carrier's website